Frequently Asked Questions 

AmeriClean is a prominent and established cleaning and disaster restoration company, boasting over 45 years of experience. The business is veteran-owned, led by Jim Pearson, a decorated Vietnam Veteran. Renowned for its expertise in handling residential, commercial, institutional, and industrial clients, AmeriClean is recognized by most insurance carriers for its vast experience and consistent quality service. We emphasizes not just on cleaning and repair, but also on providing attentive and caring service, ensuring customer satisfaction and swift restoration of normalcy to homes and businesses.

Insurance coverage is very situationally dependent. Each policy from each different company will have different levels and types of coverage. The best way to know if your damage is covered is to keep a copy of your policy on hand and call your agent directly with any questions you might have.

Seeing your home damaged is extremely stressful as a homeowner, and it's difficult to know the right course of action. Will trying to clean up on your own help or make things worse? No matter what kind of damage you've incurred, the very first thing you should do is take photographs as long as the area is safe for you to be in. If you have water damage, the best thing to do is extract as much standing water as you possibly can while you wait for help. If you have fans, set them to start drying things as much as possible. They won't be enough to dry the area completely, but they can help to minimize the chance of secondary damage. In the event of mold or fire, it's best to leave the damage alone until a professional can address it. Disturbed mold can disperse spores throughout the home, and fire damages can worsen if improper cleaning techniques are used.

The length of time for proper restoration to occur is dependent on the type and size of the damage. A typical water damage project usually takes 5-7 days to dry and remove any unsalvageable materials. Mold remediation can take anywhere from a few hours to several days, depending on the extent of the damage. Fires cause the most extensive damage and can take weeks for restoration to be completed. Keep in mind these are all estimates, and they're only for the restoration portion of the job. The rebuilding portion of the job, where everything is put back into place, has its own separate process and timeline.

Most homeowners' policies cover most water damages, but not all water damages are created equal. There can be a lot of exceptions to coverage depending on the intricacies of your policy. This is why it's a good idea to be familiar with your policy and call your agent immediately when damage occurs.

A good portion of water damage can be prevented by proper household maintenance. Routine plumbing maintenance, sump pump, and appliance maintenance are effective ways to avoid preventable damages. Preparing your home for the winter can also help avoid damage if you live in a cold climate. Finally, it's a good idea to regularly check the exterior of your home, particularly your roof, for damage to ensure water isn't unexpectedly leaking into your home.

Depending on the number of people, pets, and cleaning habits of the rest of the property, the industry recommends having your system cleaned every 10 years. When AmeriClean services your furnace and air duct system, we watch for pre-existing damage, water intrusion, varmint evidence, and air leakage, giving you peace of mind that your system is operating as designed.

Excessive dust in the home. Your HVAC system is not heating or cooling like it used to. Seeing visible accumulation on the vents and registers. Smelling burning or strange odors.

While no one can guarantee your system will never get dirty again, we do guarantee our detailed procedures will get your system virtually as clean as when it was new.

We follow industry standards for a thorough cleaning. Our service requires two or more technicians working several hours to do the job properly. Our state-of-the-art equipment and detailed procedures consistently produce excellent results with minimum disruption to your day.

We use powerful HEPA-filtered vacuum machines to pull in and collect the dirt and dust so that none of it finds its way back into your home.

Absolutely! When your system is clogged up, it must run longer to maintain your comfort levels. According to the National Air Duct Cleaner’s Association (NADCA), having your furnace and air ducts cleaned is maintaining it for peak efficiency. This can reduce your heating and cooling costs by 25% or more! A long-term benefit is proper cleaning and maintenance of your system, which will increase its functional lifespan and defer costly equipment replacement.

Depending on the complexity of your system(s), it usually takes two to three technicians most of a day to properly complete a typical residential service.

While there is no need to leave your home during our process, we do ask that you remove any breakables and provide us access to your furnace and registers.

All AmeriClean service technicians are fully trained and supervised by a Certified Mechanical Hygienist who writes and reviews worldwide Standards of Care for the industry.

Use the best furnace filters available…the pleated ones. The more pleats, the better. The filters touting “allergen removal” are the best. Change your furnace filter at least every 6 months.

Warning! Failure to change your furnace filter can damage your furnace by restricting airflow. Slowing air flow results in stressing your heat chamber - potentially cracking it and allowing dangerous Carbon Monoxide (CO) gasses to enter your living areas!

We are committed to responding to losses in Billings within an hour of being called.

Yes, we do! We will travel to your location with our premium services.

We maintain a variety of industry certifications for disciplines including water damage, mold remediation, carpet cleaning, fire restoration, and other designations. After being fully certified through Americlean’s Learning Center, we provide our technicians and managers with industry training from the best experts in the world!

Yes! We will perform our services in accordance with our industry’s specifications and guarantee our work complies with these methods. If our methods or workmanship fails, we will make it right!

In accordance with current industry standards, AmeriClean remediates all of the mold to protect your property from the spread of contamination, and then we begin the drying process.

Yes. We will be assisting you with your claim from beginning to end. From initial assessment to providing detailed documentation and direct billing, we aim to make the process as smooth and stress-free as possible.

AmeriClean professionally restores all types of water damage, including condensation damage caused by poor ventilation, freshwater intrusions from outdoors, leakage from plumbing supply lines or laundry and sink drains, and even raw sewage backups!

We don’t stop until your property is dry. We know mold will grow on wet building materials within a couple of days, so our goal is to get you dry before this damaging fungus can even start to infect your property.

Absolutely, we frequently clean daycare properties, retirement homes, assisted living facilities, and even hospitals and health care facilities.

Call us immediately! If possible, stop the source of the water. Then, immediately get your valuable contents, documents, wooden items, etc., out of the water. We’ll take it from there!

To prepare for our visit, please secure any valuables and remove items from the affected area if it's safe to do so. If the water source is within your control, try to stop it to prevent further damage. Provide clear access to the affected areas for our technicians. We will handle the rest, focusing on mitigating damage and starting the restoration process.

Generally, a mold loss is not an emergency. But there are important steps you should take, which will be provided to you on your first call. We will make you a priority and send out an inspector to evaluate the situation.

That could never happen. The second a window or a door opens, hundreds of spores rush inside and begin balancing with the air outdoors. In the indoor and outdoor environment, minute levels of moisture and mold co-exist everywhere. Sometimes, they may grow large enough for us to actually see them.

Yes, you can! If you are not sensitive to mold and the amount of mold isn’t too big (size of a dinner plate), you can probably handle it. Fully protect yourself first. Don’t spray or blow air on mold. Wipe up with a microfiber wrung out in hot water with a little dish detergent in it. If you want, you can add in a little vinegar, but you may have to scrape. Make certain you have found and stopped the reason the mold grew…moisture somewhere! And a big “NO” on bleaching mold.

In accordance with current industry standards, AmeriClean remediates all of the mold to protect your property from the spread of contamination, and then we begin the drying process. Word to the wise: Professional remediators don’t “treat” the mold by spraying chemicals on it. Professionals physically remove the mold.

Mold spores exist everywhere, indoors and out, in building materials, on our clothing, in our food, and settled on the floor. Like tiny seeds, they are patiently waiting until conditions are just right (small plumbing leak) and they begin to establish their territory.

The same factors that cause mold everywhere on earth. Food and water. If you add the right temperature and a little Oxygen, mold really begins to flourish. Mold is necessary for our ecosystem to survive. It is the ultimate recycler.

Make sure you hire an experienced, professional mold remediation firm with the proper insurance policy to cover them for mold work on your property (believe it or not, more than half of all remediation companies don’t have the right coverage…leaving you out in the cold if there is a problem.

Don’t panic, and don’t do anything to spread the contamination. On your first call, you will be provided instructions such as, “Tape over any furnace registers blowing into the room, or turn on the bath vent fan (if the mold is in the bathroom).” 

Call us right away, we’re here to help!

The EPA reports that 25% of the population can’t deal with mold. That’s one in four! Of course, four in four of us can be allergic to allergens given a big enough dose.

Americlean’s Remediators are trained and certified through classroom and in-field training by James Pearson, CMH, the Chairman of the ANSI/IICRC S520 International Standard for Professional Mold Remediation.

Most small to medium remediation projects take from one to three days, depending on the size. Our number one priority is making your property safe and keeping you safe while you are living in your own home. While projects vary in severity, there is normally no need to rent a hotel room or move in with your relatives.

Yes, we do! For areas out of our metro area, we may include a small travel charge.

Our professional carpet cleaning technicians are IICRC Certified to deliver the highest quality care for your carpets and upholstery.

Just move small breakables and tidy up so we can clean all of your carpeting.

Absolutely. All of our products are used around the world and are known to be the safest, most effective solutions to get the job done right.

Not all stains can be permanently removed, but if any professional cleaner can remove stubborn stains, AmeriClean will!

We recommend scheduling a professional cleaning at least annually. For high-traffic areas or clients with pets or children, cleaning every 6 months may be required to keep your floors looking beautiful.

We carefully developed our products and methods for a national franchised business system with tremendous success for every cleaning challenge.

Yes, we are frequently called to clean up accidents in elder care facilities and other locations. We respond immediately and respectfully to minimize client embarrassment.

Simply call us at (406)256-9111.

At your earliest convenience, we will dispatch our specialized technicians to begin the cleanup work.

Yes, we do. We will travel as far as necessary to provide you with this highly specialized service.

We are proud to be an IICRC Certified firm with IICRC Certified Technicians. We perform our work strictly in accordance with industry standards.

Generally, we encourage our clients to stay away from the immediate area both for safety and psychological concerns. All contaminated items and surfaces are either removed and destroyed or disinfected and cleaned with appropriate solutions.

We specialize in dealing with Sewer Backups, Accident & Crime Scenes, Unattended Death Sites, Biohazards in Apartment Buildings and Elder Care Facilities, Hoarder Houses, Rodent Feces & Pigeon Excrement, as well as Bat Guano disinfection and removal.

Of course. Most biohazard cleanups are fully covered by insurance.

We protect ourselves, our workers, and the client in accordance with OSHA and all Federal, State, and Local Laws.

We are trained and experienced in this sort of work. Only our best technicians can perform this work, and they volunteer for this work on a case-by-case basis.

While not recommended, if you must make an attempt, wear full protection, including body suits, P100 respirators, and long rubber gloves. Carefully clean all surfaces, keeping the contaminated areas wet with disinfectant spray. Follow disposal regulations.

Do not attempt to clean things up on your own! Please call the professionals who know exactly what and how to properly mitigate the scene. Keep others away from the impacted area.

We head out within minutes of your call, often arriving as the fire department is leaving the scene.

Yes, we do. We are equipped to travel to your location to help you through this difficult time.

We are proud to be an IICRC Certified firm with IICRC Certified Technicians. We perform our work strictly in accordance with industry standards.

Yes. Americlean has restored many residential, commercial, and industrial fire and smoke losses.

Generally, we discourage our clients from being in the immediate area for health & safety concerns. All contaminated items are inventoried and removed to a processing area or our shop where they are thoroughly cleaned and deodorized with appropriate solutions, packed and stored if necessary, then delivered back to you when your home or building is fully restored. We require HEPA Air filtration to be used on every fire damage loss.

Absolutely! The damage estimate is very detailed and contains every step we take to restore your loss. This work ensures you receive everything your insurance policy provides.

Depending on the size and type of loss, the time for recovery ranges from less than a week to several months, where extensive rebuilding is involved. Our restoration processes even include contents inventory, pack out, storage, processing, and delivery back to your home.

Everything it takes to restore your property – and your life to pre-loss condition.

AmeriClean has four decades of experience dealing with fire damage. We employ the latest techniques, chemicals, deodorizers, and specially designed equipment to completely restore the fire damage and remove all traces of fire damage, soot and smoke odors from your property.

#1 Rule: Do not touch surfaces as it will set in smoke stains, which may not be removable. Don’t sit on beds or other furniture. Open windows to help remove residual smoke and odors. If reasonably possible, remove family members and pets from the site and leave an adult behind who will be present when we arrive.